How do I return an item?

Refunds and Returns

Please follow the guidelines below to ensure that all returns are processed as quickly and efficiently as possible:

  • Call 1-330-984-0747 to request a Return Authorization number. Be sure to write your RA number on the shipping label. (Returns will not be accepted unless accompanied by this number).
  • All returns must be in their original packaging and shipped back to the Customer Fulfillment Center specified by www.equalseal.com.
  • Please include a copy of your invoice or packing slip.
  • Claims for discrepancies in shipment must be made within 7 days of receipt of merchandise or they will not be accepted.
  • Materials returned after 30 days from date of shipment will not be accepted.
  • C.O.D. returns will not be accepted.
  • Altered or etched items will not be accepted.
  • Customer is always responsible for return freight charges to Equalseal.com.
  • Fabricated and Special Order Products
    Fabricated and Special Order products, however, are considered final sale and may not be returned for credit.