Refunds and Returns
Please follow the guidelines below to ensure that all returns are processed as quickly and efficiently as possible:
- Call 1-330-984-0747 to request a Return Authorization number.
Be sure to write your RA number on the shipping label. (Returns will not be accepted unless accompanied by this number).
- All returns must be in their original packaging and shipped back to the Customer Fulfillment Center specified by www.equalseal.com.
- Please include a copy of your invoice or packing slip.
- Claims for discrepancies in shipment must be made within 7 days of receipt of merchandise or they will not be accepted.
- Materials returned after 30 days from date of shipment will not be accepted.
- C.O.D. returns will not be accepted.
- Altered or etched items will not be accepted.
- Customer is always responsible for return freight charges to Equalseal.com.
- Fabricated and Special Order Products
Fabricated and Special Order products, however, are considered final sale and may not be returned for credit.